I'd seen all the comments on the forums about how bad Bank of America's customer service is but I thought, nah, people are overreacting.
Anyway, I opened a checking account with them because they're nearby and I'd get a bonus for opening the account. Well there were problems from the get-go so I had to call them a couple of times. WOW. First of all the hold times were ridiculous. Second, both times I called I had to be transferred to 5 different people and re-explain my situation each time. Third and most importantly, the customer service people were not friendly and some downright rude.
So I figured if a new customer is treated like this, how do they treat other customers?! I canceled the account. They're response? "Ok." as if they were saying "Your loss." How does this bank stay in business???
BoA's customer service really is that bad
August 18th, 2007 at 06:02 pm
August 18th, 2007 at 06:34 pm 1187462089
August 18th, 2007 at 07:11 pm 1187464269
August 18th, 2007 at 10:44 pm 1187477095
That sure does not inspire any confidence with me. And after reading all the negative feedback about BofA here, I will certainly NOT ever open an account of any type with them.
August 18th, 2007 at 11:35 pm 1187480120
August 19th, 2007 at 01:39 pm 1187530770